News from SU!
December 21, 2010
As you know, we have been working to resolve quality issues with the Ornament Punch (item 119847) and the 2-3/8" Scallop Circle Punch (item 118874). We want to update you on the status of these punches. Please note that because the quality issues are different for each punch, we have different plans for dealing with each punch.
2-3/8" Scallop Circle Punch
We are currently testing new punch samples from our vendor. We are working as quickly as possible to complete testing. After we have completed testing and have approved modifications to the punch, we will begin production. When we have more information, we will let you know when these punches will be available to order.
We are currently inspecting the inventory we have in our warehouse to ensure that the punches we have in stock are working correctly. After we are satisfied with the quality of the inventory we have in stock, punches will be available to order.
We have been asked if the quality problems are due to the new body style and the punch changeover. We want to assure you and your customers that these quality issues are not related to the new body style; instead, individual metal pieces inside the punches are defective. These parts were also part of the old body style, and the defective parts are different for each punch.
We thank you for your patience as we strive to ensure that the products we sell are of the highest quality and value. We will update you on our progress as we work through these issues.